Refund policy

We want you to be satisfied with your purchase. Please review the following guidelines before requesting a return.

How to Initiate a Return

All returns must be requested and approved through our online portal before being shipped back.

1. Log in to our Start a Return Portal using your email address.

2. Select the eligible items you wish to return and choose your return reason.

3. Once approved, follow the return instructions provided. Returns sent without prior authorization through the portal may be refused.

Return Window

Eligible unopened items may be returned within 10 days of delivery. To qualify for a return:

• The item must be unused and in its original packaging.

• All original materials and accessories must be included.

• The customer is responsible for return shipping.

• Original shipping charges are non-refundable. If free shipping was provided, the original shipping cost may be deducted from the refund.

Opened Items

Opened items may be accepted at our discretion and may be subject to a restocking fee of up to 25%. Items must be clean, complete, undamaged, and in resalable condition.

Final-Sale Items

The following items are final sale and cannot be returned or exchanged through the portal or by support:

• Drop-shipped items

• Special-order items

• Custom or built-to-order products

• Installed or used items

• Electrical components

• Engines and short blocks

• Carburetors

• Gaskets, seals, and other single-use parts Please confirm compatibility, measurements, specifications, and part numbers before placing your order.

Gas- or Oil-Filled Equipment

Equipment that has been filled with gas or oil cannot be returned due to shipping restrictions. Warranty-related concerns must be handled through an authorized service center.

Damaged, Defective, or Missing Items

• Damaged/Defective: Inspect your shipment immediately upon delivery. Visible freight damage should be noted on the delivery receipt before signing. Contact customer support promptly if an item arrives damaged, defective, or incomplete. Photos of the product, packaging, shipping box, and shipping label may be required.

• Missing Items: Missing items must be reported within 24 hours of delivery. Claims submitted after this period may be denied.

Canceled Orders

Orders that have already shipped cannot be canceled. Refused shipments may be subject to outbound shipping, return shipping, and restocking fees.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow up to 10 business days for processing. Additional time may be required for your bank or payment provider to post the refund.