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Return Policy

Return Policy for 2MEquipment

Thank you for choosing 2MEQUIPMENT for your outdoor equipment needs. We are dedicated to providing you with a seamless shopping experience and are committed to assisting you in the event of a return. Please take a moment to review our return policy guidelines below:

 

 

Return Material Authorization (RMA)

All returns require a valid Return Material Authorization (RMA) number. To initiate a return, please get in touch with our customer service team at (786) 249-8665 or contact us through our contact form. Our friendly representatives will guide you through the process and provide you with an RMA number and detailed shipping instructions. Returns submitted must have an RMA to be accepted.

 

 

Processing Time

Once we receive the returned item, we will process your refund within 10 business days. The refund will be issued in the same manner as your original payment method.

 

 

Items Sold as Final Sale

Certain items, such as engines, short blocks, decks, electric parts, and carburetors, are considered final sale and cannot be returned. Please consult our customer service team for assistance before purchasing these items.

 

 

Incorrect Item Sent:

  • If you receive the wrong item due to an error on our part, we will gladly provide you with a full refund, including the shipping cost. Your satisfaction is our priority, and we want to ensure you receive the correct product hassle-free.

 

Customer-Requested Returns (Unused and Undamaged Items Only):

If the return is initiated due to reasons other than an error on our part (e.g., customer preference, ordering the wrong item, or no longer needed), the following policy applies:

  • A 25% restocking fee will be charged to cover the costs of processing, inspecting, and restocking the returned item.
  • The return shipping cost will be the customer's responsibility.

Please note that items used or damaged cannot be returned under this policy. The returned item must be in its original condition, including all packaging and materials, to qualify for a refund minus the restocking fee and return shipping cost.

 

Used or Damaged Items:

Items that have been used or are damaged upon receipt are not eligible for return. We encourage you to thoroughly inspect your order upon delivery to ensure it meets your expectations and is free from defects or damage.

 

Engine Powered Equipment

Federal shipping regulations prohibit returning engine-powered equipment that has been gassed or oiled. If such products encounter issues, they should be taken to an authorized service center for warranty-covered repair.

 

Factory Direct Items

Products shipped directly from the manufacturer may be eligible for return with manufacturer approval. If approved, you might be responsible for round-trip shipping costs and a restocking fee of up to 25%. Some products may have shipping costs included in the retail price.

 

 

Canceled Orders

Orders that have been shipped cannot be canceled. If you refuse delivery of a shipped order, you will be responsible for outbound and return shipping costs.

 

 

Built-to-Order Items

Items specially built and shipped by the manufacturer are non-returnable. Due to their unique nature, these items are not stocked in our warehouse.

 

 

Installed Items

Once an item has been installed, it cannot be returned. Any issues arising from improper installation are the responsibility of the purchaser or installer. Warranty claims may be possible, subject to the manufacturer's discretion.

 

 

Damaged or Defective Products

Inspect your items before signing the delivery receipt from the carrier. If you suspect damage, note "Possible Freight Damage" on the receipt. For defective products, we recommend testing within 15 days of receipt. Our customer service or the manufacturer's service department can provide technical assistance.

 

 

At 2MEquipment, we value your satisfaction and strive to provide reliable outdoor equipment. Please feel free to contact our customer service team for any queries or assistance regarding returns. Your trust in us is greatly appreciated.